Sales & customer support
Store chat should sell, not just exist. Articles on tools, costs, metrics and after-hours support.
How to measure chatbot performance without fooling yourself
How to measure chatbot performance in a shop: chat conversion, revenue from chat, handovers to a human, and what a report can't say about extra sales.
Store chat getting no messages? 7 mistakes to check
Few chats on your online store? 7 mistakes, from a bubble hidden under the cookie banner to a bot that guesses, plus tests for one afternoon.
AI chatbot hallucinations in a shop: 5 tests before launch
Chatbot hallucinations are confident answers with no basis in shop data. See where they come from and catch them with five tests before launch.
Customer service automation for shops: what to hand a bot
Customer service automation for a small shop: which questions to give a bot, how to hand cases to a human and how to prepare for Black Friday.
How much does a chatbot cost? AI chatbot pricing guide
How much does an AI chatbot cost for a shop? Subscription vs per-chat fees, setup and your own time, with examples. CartBot is from PLN 50/month + VAT.
After-hours customer service: a cost check for small shops
After-hours customer service without guesswork. Check when customers really write, then work out if on-call, live chat or a bot pays off.
Chatbot for an online store: what it does and how to choose
A chatbot for an online store searches your catalogue, shows products and adds them to the cart. See what it cannot do and how to test one.
Live chat vs chatbot: count the hours before you choose
Live chat vs chatbot for a small store: count the staffed hours, see what a bot handles alone and when a customer must reach a human.